Privacy Policy

1. Who We Are

Australian Capital Investment Management (ABN 35 613 086 061 | AFSL 524945), headquartered at 78 Rider Boulevard, Rhodes, NSW 2138, is the data controller responsible for the personal information collected through this Platform. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We collect the following categories of personal information:

• Identity information: Full name, date of birth, government-issued identification documents
• Contact information: Email address, phone number, residential address
• Financial information: Bank account details, investment history, portfolio data
• Technical information: IP address, browser type, device identifiers, login activity
• Communications: Support enquiries, correspondence, and feedback you provide to us

3. How We Use Your Information

We use your personal information for the following purposes:

• To verify your identity and comply with AML/CTF obligations
• To provide and manage your investment account and services
• To process transactions and maintain accurate records
• To send you service-related notifications and updates
• To respond to your enquiries and provide customer support
• To detect, investigate, and prevent fraud and security incidents
• To comply with legal and regulatory obligations

4. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Regulatory bodies including ASIC and AUSTRAC where required by law
• Service providers who assist us in delivering our platform (e.g., cloud hosting, email delivery)
• Professional advisers including legal and compliance consultants
• With your explicit consent for any other purpose

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include data encryption in transit and at rest, role-based access controls, multi-factor authentication options, and regular security audits.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Financial records are typically retained for a minimum of seven years in accordance with Australian regulatory requirements.

7. Your Rights

Under the Australian Privacy Act, you have the right to access the personal information we hold about you, to request corrections to inaccurate information, and to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights. To exercise these rights, contact us at info@australiancapitalinvestmentmanagement.com.

8. Cookies

We use essential cookies and similar technologies to maintain your session and ensure the security and functionality of the Platform. We do not use cookies for advertising or tracking purposes beyond what is necessary for platform operation.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you via the Platform or by email. Continued use of the Platform after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or concerns, please contact our Privacy Officer at info@australiancapitalinvestmentmanagement.com or in writing at 78 Rider Boulevard, Rhodes, NSW 2138.